Refund policy
Return & Refund Policy
Thank you for shopping with Wellness and natural skin.com. We want you to be completely satisfied with your skincare purchase. Because skincare products involve hygiene and safety, we have specific guidelines for returns.
Returns Window
You have 15 calendar days from the date your order was delivered to request and initiate a return.
You have 15 calendar days from the date your order was delivered to request and initiate a return.
Eligible Items (Unopened & Unused)
- Unopened and Unused: Products must be in the exact condition you received them.
- Original Packaging: Items must be in their original, undamaged packaging, with all seals and shrink-wrap fully intact.
- Proof of Purchase: You must provide your order number or receipt.
Note: For hygiene and safety reasons, we cannot accept returns on any skincare products that have been opened, tested, or used.
How to Initiate a Return
To start a return, you can contact us at shop@wellnessandnaturalskin.com. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
You can always contact us for any return question at shop@wellnessandnaturalskin.com.
Damages and issues
Please inspect your order upon reception and contact us shop@wellnessandnaturalskin.com with photos of the issue immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.